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The match_lead operation allows you to check whether the email address and/or phone number of the lead you have against what is recorded on the certificate. Before being converted to a hash to be stored email addresses and phone numbers are normalized. Email addresses are simply downcased while phone numbers remove all whitespace, hyphens, brackets and parentheses. This normalization is also applied to the values of lead matching parameters to help legitimate matches be made when the formatting is different. Important: The match_lead operation is required when running the retain operation.